Shipping and delivery
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hour of purchase
Question about your order?
Please contact me if you have any problems with your order at firstname.lastname@example.org
Returns and exchange details
If for any reason you are not satisfied with the received item, please contact me within three working days after receiving it. I’ll refund its price (without shipping costs), if it is returned completely undamaged. The return shipping is your own responsibility.
If the package with the jewelry reaches you damaged, please let me know as soon as possible.
All items are made when ordered and will be shipped within 2-4 work days after completed payment. If you are in a hurry with your order, please contact me and I will try to ship it as soon as possible.
All items will be safely wrapped in a cardboard box, immobilised with polyurethane foam and sent in a bubble mailer.
PACKING AND SHIPPING MULTIPLE ITEMS
All items from your order will be packed in ONE protective jewelry box. If you would like to receive each peace in a separate jewelry box, you will be charged additional costs (for jewelry boxes and shipping costs due to increased package weight). Please send me a note, if you would like to order additional boxes.
All orders will be shipped via Slovenian registered priority mail with tracking information (tracking number).
All items will be shipped from Slovenia, EU. International buyers are responsible for any custom fees and taxes for importing packages.
Approximate delivery times from Slovenia (EU) to:
EU: 2-4 business days *
US: 6-8 business days *
Canada: 5-7 business days *
Australia: 4-6 business days*
Rest of world: up to 10 business days*
*Delivery times do not include possible hold ups at customs (depending on your country’s customs process and postal service). Delivery delays should be expected during holiday season (December) and extreme weather conditions on the shipping route of the package.
If your package doesn’t arrive within 4 weeks please let me know.
If you need express shipping service, please contact me before making a purchase. Shipping costs for “UPS Express saver package” are approx. 60-80€ (65-85 USD), depending on the package weight and destination. With this service, you’ll receive your shipment in 1-2 days anywhere in the world. Please consider that my processing time is not included here – I still need to make your item and prepare all the documents and packaging for the express shipping, which can take a day or two.